Logistics, Fulfillment & Digital Rights
Shipping & Access Policy
Document ID: AS-SDP-2026 | Version 3.0 | Last Updated: September 03, 2026
1. Digital Masterclass Delivery (Instant Access)
For all digital masterclasses in Stage Hypnotism and Mentalism:
- Automated Instant Fulfillment: Access to course videos and workbooks is granted immediately upon successful payment confirmation via our gateway.
- LMS Dashboard: Students can access their enrolled modules 24/7 by logging into the "Student Dashboard" at Artofmentalism.in/portal.
- Stream-Only Intellectual Property: Masterclass videos are provided via secure streaming. Offline downloads or physical discs are not provided unless specified in a specialized physical kit.
2. Physical Props & Merchandise Shipping (India Only)
For physical mentalism tools, stage props, and accessories ordered through our store:
- Processing & Dispatch: Orders are securely packed and dispatched from our warehouse within 2 to 4 business days from the order date.
- Estimated Delivery Time: Courier transit usually takes 5 to 9 business days depending on your destination pin code across India.
- Consignment Tracking: Once dispatched, an automated tracking number (DTDC / India Post Speed Post / Professional Couriers) will be dispatched to your registered email and WhatsApp.
3. Mandatory Unboxing Policy
To safeguard both parties against courier damage, tampering, or missing items during transit, we strictly enforce a Continuous Unboxing Policy:
- Uncut Video Recording: You must record a continuous, single-shot, uncut video while opening the parcel.
- Sealed Label Verification: The video must clearly show the intact outer box and the sealed shipping label with the tracking barcode before the seal is broken.
- Defect Inspection: The contents must be clearly inspected on camera.
- No Video, No Claim: Any claims of physical damage, defect, or missing items WITHOUT a valid, uncut unboxing video will be summarily rejected without exception.
- 24-Hour Reporting Window: Any discrepancies must be submitted to our logistics desk within 24 hours of delivery.
4. Return Conditions
We only accept returns or exchanges if a physical prop arrives non-functional or severely damaged in transit (verified via your unboxing video).
- Original Condition: The item must be returned unused, with no scratches or wear and tear.
- Complete Packaging: All original tags, protective pouches, manuals, and accessories must be enclosed in the return parcel.
5. Return Shipping Process (No Reverse Pickup)
Please note our fulfillment operational standards:
- No Reverse Courier Pickup: We do not operate a reverse doorstep pickup service.
- Customer Responsibility: The customer is responsible for safely packing and dispatching the return item back to our designated warehouse in Kerala via India Post (Speed Post) or DTDC.
- Logistics Cost: All return shipping expenses must be borne by the customer. Original shipping fees paid during purchase are non-refundable.
6. Address Accuracy & Failed Deliveries
The customer is solely responsible for providing complete shipping details, including landmarks and active contact numbers. If a consignment is returned to us due to an incorrect address or the customer being unreachable, re-shipping charges must be paid before a second delivery attempt is initiated.