Logistics, Fulfillment & Digital Rights
Shipping & Access Policy
Document ID: AS-SDP-2024 | Last Updated: May 25, 2026
1. Digital Course Delivery
For all digital products including Tarot, NLP, and Mentalism video courses:
- Instant Fulfillment: Access is granted immediately upon successful completion of the payment.
- Portal Access: Students can view their enrolled courses by logging into the "My Account" section at Artofmentalism.in/portal.
- No Physical Component: Unless explicitly stated, digital courses do not include any physical books or kits.
2. Physical Product Shipping (India Only)
For physical mentalism kits, tools, or merchandise:
- Processing Time: Orders are dispatched within 2 to 4 business days from the date of purchase.
- Transit Time: Delivery usually takes 5 to 9 business days depending on your location.
- Tracking: Once the order is shipped, a tracking number (India Post / DTDC / Professional Couriers) will be sent to your registered email or WhatsApp.
3. Mandatory Unboxing Policy
To ensure transparency and protect against shipping damages or missing items, we follow a Strict Unboxing Policy. By purchasing a physical product, you agree to the following:
- The Video: You must record a continuous, single-shot, unedited video of opening the package.
- Verification: The video must clearly show the sealed courier label (with tracking ID) before you start opening it.
- Detailed Inspection: You must inspect the items on camera to verify their condition.
- Invalid Claims: Any claims regarding damage, leakage, or missing items WITHOUT a valid unboxing video will be summarily rejected.
- Reporting Window: Issues must be reported via WhatsApp or Email within 24 hours of delivery.
4. Return Conditions
We only accept returns or exchanges if the product is found to be non-functional or physically damaged upon arrival (verified by unboxing video).
- Original Condition: The product must be returned in the exact condition it was received.
- No Wear & Tear: Any signs of usage, scratches, or wear and tear will void the return eligibility.
- Original Packaging: All tags, boxes, manuals, and freebies must be included.
5. Return Shipping Process
Please note that Artofmentalism.in operates on a self-return model:
- No Reverse Pickup: We do not provide a reverse courier pickup service.
- Customer Responsibility: The customer is responsible for safely packing and shipping the item back to our designated warehouse.
- Courier Selection: We recommend using India Post (Speed Post) or DTDC for reliable tracking.
- Shipping Costs: All return shipping expenses must be borne by the customer. Shipping charges paid during purchase are non-refundable.
6. Address Accuracy
The customer is responsible for providing a correct and complete shipping address. If a package is returned to us due to an incorrect address, incomplete details, or the customer being unavailable, re-shipping charges will apply for a second attempt.